/refunds-&-cancellations

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we canít offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item can return if not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after statue delivery is received by receiver.

Additional non-returnable items:

Gift cards

Note

To complete your return, we require a receipt or proof of purchase.

Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you havenít received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If youíve done all of this and you still have not received your refund yet,

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@herbalzone.net and send your item to: Herbal Zone International Sdn.Bhd, 23-1 FLR 1,Blok E1,JLN PJU 1/42 Dataran Prima, Petaling Jaya 47301, Selangor, Malaysia.

Shipping

To return your product, you should mail your product to: Herbal Zone International Sdn.Bhd, 23-1 FLR 1,Blok E1,JLN PJU 1/42 Dataran Prima, Petaling Jaya 47301, Selangor, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We donít guarantee that we will receive your returned item.

If there are any questions regarding this privacy policy you may contact us using the information below.

 

Etumax Royal Honey
info@etumaxindia.com

Last Edited on 2018-1-6

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